FAQ

When can I reserve my equipment?
We are taking reservations at any length of time prior to your vacation.
When will my credit card be charged when I reserve my package?
Your credit card will be charged on the first day of your package.
Can I change packages once I arrive?
Yes. You can change your package by adding extra days or changing your package choice as long as the equipment is available.
Can I extend my rental package during my holiday?
Yes, you can extend your package by giving us a 24 hour notice prior to the last day of your package. Subject to availability.
Does each package run in consecutive days?
Yes, all packages run in consecutive days.
Do you deliver to hotels outside of Banff?
Yes,we can deliver and pick up from hotels in Lake Louise for a charge of $12 per person (min two renters) or $30 for groups of 3-20
Do you have equipment for children?
We offer rental equipment for children that includes skis, boots, poles or snowboard boots and snowboards.
Do you rent helmets?
No, we do not offer helmet rental for the following reason. Once the helmet receives a large impact the helmet can no longer be considered safe as the
helmet has likely cracked internally. Helmets are designed to do that so that your head doesn’t crack. Without high tech x-ray equipment we cannot
know what impact a helmet has sustained when it returns to our store. It may have been involved in a crash, kicked across a parking lot or thrown in
the luggage part of a bus under a pile of skis. In short we can no longer guarantee it’s safety. And safety is one of our key priorities. We all wear helmets
and we strongly encourage you to as well.
Can I reserve ski school with you?
Not at this time, but we will gladly assist you in finding what you need.
What is the biggest size of boot you have for rent?
The largest ski boot size is 31.5 (equal to size 13.5 US sizing).
What is the smallest size of boot you have for rent?
The smallest boot size is 15.5 (equal to size 8.5 US childrens sizing).
Do you rent ski clothing?
We rent top quality North Face Jackets and Pants.
Do you rent Ski Gloves and Goggles?
Unfortunately, we don’t due to hygiene reasons.
Do you supply beginner equipment in addition to advanced and expert?
Yes, we carry skis and boards suitable for beginners intermediates and advanced skiers and riders.
If I reserve over the website does this guarantee a reservation?
An email confirmation is required before a reservation is guaranteed.
Is delivery included if I just want a tune?
Yes, we can deliver your freshly tuned skis or board to any hotel in Banff.
Do you rent backcountry gear?
Yes, we rent Touring Skis (boots, skis, poles, skins) Split Boards (boots, board) Avalanche Kit (transceiver, Shovel, Probe)
What length are your Touring Skis?
185cm, 178cm, 168cm, 165cm
What length are your Split Boards?
171cm, 166cm, 159cm, 153cm
Can I buy lift tickets from you?

Yes, you may purchase discounted lift tickets through us only if purchased in conjunction with a rental package.